I went to my appt for today. Scheduled at 11am this morning. DH stayed home so I could go by myself and not have to worry about the kids being in the office.
I was stuck in traffic and got there late. The whole time driving and thinking it will be ok and i’ll find out what is wrong and this will be great. Trying to have a good attitude and know that she will help me. I was mad at being late but tried to have a good attitude when walking in there and said hi it’s me late as usual. The receptionist looks at me and says "oh we will have to reschedule you". I said "what, i’m only 10-15 late. SHe said NO it’s 11:20 and you are late and the dr. has to do a biopsy now. I said well is there another appt. THen I thought to look at my cell phone, we were talking about 1 minute and the clock onmy phone said exactly 11:15am. I said wait, it’s just 11:15 on my phone, she said no it’s 11:20 and even so you are still late, I again said that I was sorry but there is always something going on on that road and it’s hard to gauge how long it will take. She said I should have called, I said wait how was I supposed to do that in traffic with cops everywhere and if I get caught on phone i get a big fine because you said I should have called. I’ll wait even if its an hour. SHe said no "it’s incosiderate of you to be late!". I was like listen I am sorry for being late I was in traffic, i am not local and my husband took off so he can watch the kids and I am not feeling well. She said i can reschedule you but that is it. It’s not my fault you are inconsiderate. I didn’t get angry at all, which is something I would normally do and tell the person off. But i was in tears which isn’t like me. I asked her if she would speak to the dr. and see if she will make an exception. the more upset I got the worse I looked and she could clearly see I was in need of help. I told her "do you know why i am here?" I’m here becuase something in wrong and I’m not thinking straight, i can’t sleep..I dont know what is wrong and the general dr. said go see your endo. SHe refused to do anything. I finally got mad and said then give me the paper I need to sign to get my records. She said fine here it will be a $25 charge if they are sent to you. I said fine. I told her to tell the dr. that I was leaving the practice because of her. SHe said well that is policy but I will tell her that it is because of me. I said yes please do, policy or not you dont treat someone that way.
I can’t believe they have you waiting in the office 15-20 or longer depending on the day , it’s not like I haven’t been late before due to traffic. Her attitude was so horrible though. The reason I wont go back there is simple. IF I was a patient that needed assistance right then and there or my levels were so screwed up that I wasn’t thinking clearly and this receptionist took it upon herself to make that decision due to Policy she decided to enforce that day then i will not deal with a dr’s office that does that. what if someone walked in there with a high blood pressure and didn’t know they were in distress, but since they were late she turned them away. I will not deal with any dr. good or not that way. Since the dr’s make the rules it is clearly the dr’s fault in my eyes.
I surround myself with dr’s that care and an office that cares. This is clearly not the case. THe woman looked at me and saw I was in tears and in need of at least talking to someone. Her attitude was poor. I called my general dr. and spoke to the nurse while i was crying. She is an older woman and said not to worry that she would get what I need for an appt with someone else.
I found 3 other dr’s and made appt’s with them. I have 3 so if I dont like one I can always use the other. I only need 24 hour notice to cancel so it’s plenty of time. I have one next week and the other two in june.
I called back this dr’s office and asked the other receptionist to have the dr. call me today after 4pm. I have no received a call. I’m so hurt by this.
Now for my question… Does not eating/taking iodine into your body effect things?
DH asked me today about that and I am wondering now if this is true.
I dont use iodized salt at all, i dont take my vitamins like i should but when I do it’s my multi that doesnt have iodine in it. I dont eat a lot dark leafy things that would have iodine in them and I dont eat fish. Ummmmm am i doing something wrong with my iodine intake?
Just a thought here… DH is very curious now.
” title=”Very Happy” /> ) was like that and had a real chip on her shoulder. She was trying to put me down on the phone one day and when I went into the surgery after work in my uniform her face went scarlet especially as the GP had agreed with me! 
” title=”Wink” /> I have found that a lot of the outpatient or GP secretaries think they are the doctor.
Also over here they are supposed to give you around a 15 mins lapse and just take the next patient in the meantime. 
. I used to work in the UK health service, and I totally understand the need for policies & procedures but patients come first! All policies & rules need to be adaptable to suit individual circumstances. We all run late at times for one reason or another. Sounds to me as if the receptionist is on a bit of a power rush.I would take a little while to calm down & then write a letter of complaint directly to her boss. 
